Re: ITSM - Trigger Mail for SLA before its breached

Hi Yessen/Nisha/Richard

Apologies for digging into an old thread !

Were you able to achieve this ? I find myself in similar requirement. Is it possible without writing any ABAP codes to have IRT/MPT logic setup for 50% 75% 95% ...etc?

Richard Pietsch

Nisha Nemade

Thanks a ton !