To be fair, we have had problems we raised in Customer Incidents that later resulted in Notes with the appropriate fix. We've also had some where we got the "works as designed" brush-off, to which we generally push back, and sometimes we get our way, sometimes we don't.
Also, to be fair, while I haven't yet seen the new 750 magnifying glass search icon, a magnifying glass is a fairly ubiquitous icon for search across many software packages these days, so I would say that's pretty close to standard.